Welcome to Sporty’s Customer Care Center

Our products are cutting edge,
but our customer service is old-fashioned.

At Sporty’s, you will never be asked to “use the touchpad of your phone to enter your 16-digit account number.” That’s because when you call Sporty’s customer service department, you will talk to a human being.

Yes, you read that right. You'll talk to a Sporty’s employee with an average customer service tenure of 24 years. This isn’t a phone bank in some remote location—our Customer Service people work side by side with other staff right here at the Clermont County Airport in Ohio.

You’ll talk to one of our helpful staff—Angie, Carmen, Jim, Janet, all of them—they are all dedicated to getting you answers, helping you out, solving a problem, hearing a complaint. Whatever it takes to make sure your shopping experience with Sporty’s is the best possible.

It all starts with our One Year Guarantee that remains unchanged since 1961. If for any reason you are not 100% satisfied with your purchase, let us know—we will make it right. If you would like a refund or exchange, please return the product on a timely basis in the same condition in which it was received. That's it—no fine print and no hassle.

Contact Us:

If at any time you have a question about a product or an order, contact our friendly staff.

Online

Web

use this form

Email

csmgr@sportys.com

Phone

Customer Service

1.513.735.9000

10am to 6pm Eastern, weekdays

Orders

1.800.776.7897

Fax

1.800.543.8633

International Fax

1.513.735.9200

Mail

FAQ - Answer Center

1. How do I find the product I need?
2. How do I place an order?
3. Is it safe to order online?
4. What payment methods are accepted?
5. Do you ship internationally?
6. What do you charge for shipping?
7. How long will it take to get my order?
8. What is your return policy?
9. What is your "one-year guarantee"?
10. How do I know you have received my order?
11. How do I contact customer service?
12. How do I get my user name and password?
13. Can I place my order by phone?
14. Price Guarantee
15. Product Submission
16. How do I redeem a gift card?

How do I find the product I need?

Sporty’s Pilot Shop online is organized by categories and groups. You can browse through these categories and groups to find what you need. You can also search for any product by name, keyword or product number.

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How do I place an order?

When you find the product you need, select any options for that product and click 'add to basket'. Continue shopping until you have all the products you need and click the checkout button.

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Is it safe to order online?

All transactions are completed on our secure server. In secure mode, your computer and our server begin communicating, sending data back and forth in an encrypted format. All of your personal information including name, address, and credit card number are encrypted so it cannot be read as the information travels across the internet. Once your order is processed all credit card information is erased from our web server.

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What payment methods are accepted?

Sporty’s Pilot Shop accepts Visa, Mastercard, Discover and Eurocard. Checks and money orders are accepted for mail in orders.

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Do you ship internationally?

Sporty’s Pilot Shop does ship internationally. International customers will be charged for international air shipping plus $14 for international packaging, documentation and guaranteed delivery.

Delivery time for international orders is approximately 14 business days depending on customs and destination.

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What do you charge for shipping?

Standard Express Shipping We offer the fastest shipping in the business, so you won't have to wait for your important charts or a last-minute gift. Since we stock almost everything we sell, we offer same day shipping: in-stock orders placed by 5pm Eastern (weekdays), will be shipped that same day, often within minutes of ordering. Plus, all US orders arrive in just 2 business days with standard shipping, unless otherwise noted. Overnight shipping is also available on most items.

Shipping, Handling & Insurance
Merchandise Total			Add
$0.00	to	$0.00	$0.00
$0.01	to	$10.00	$4.95
$10.01	to	$30.00	$7.95
$30.01	to	$60.00	$11.95
$60.01	to	$100.00	$13.95
$100.01	to	$150.00	$15.95
$150.01	to	$250.00	$17.95
$250.01	to	$500.00	$19.95
$500.01	to	$999,999.00	$22.95
AK, HI, U.S. Possessions - Add $10.00 to shipping and handling charges.
One Day Air Service — Most orders can be delivered the next business day for an additional $19.95. Note: Oversized orders & orders over 25 lb. will require additional postage. You will be called.
Sporty’s Pilot Shop does ship internationally. International customers will be charged for international air mail shipping plus $14 for international packaging, documentation and guaranteed delivery. Delivery time for international orders is approximately 14 business days depending on customs and destination.

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How long will it take to get my order?

We're proud to offer the fastest service of anyone in the mail order business. If you order today before 5:00pm Eastern (weekdays), it will be on its way this afternoon. Mail orders ship the same day we receive them. Two day delivery is standard! Overnight shipping is available for an additional charge.

Note: Engraved and Embroidered items will ship in two days in most instances.

Delivery time for international orders is approximately 14 business days depending on customs and destination.

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What is your return policy?

If you would like a refund or exchange, please return the product, along with this form, on a timely basis in the same condition in which it was received.

Sporty’s Shops
ATTN: Returns Dept
Clermont County/Sporty’s Airport
2001 Sporty’s Dr.
Batavia, OH 45103

Download the Return Form

For over 50 years, in addition to same day shipping, Sporty’s has offered same day returns and same day exchanges. Each day, we process all returns and exchanges before new orders go out. We know of no other company who does this!

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What is your “one-year guarantee”?

Our one-year guarantee has not changed since we introduced our first product in 1962. If for any reason you are not 100% satisfied with your purchase, let us know – we will make it right.

If you would like a refund or exchange, please return the product in a timely basis, in the same condition in which it was received.

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How do I know you have received my order?

You will receive an email confirming your order has been received.

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How do I contact customer service?

Call 1.513.735.9000   10:00 a.m. - 6:00 p.m. Eastern, Weekdays.

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How do I get my user name and password?

Upon completion of your first order, your user name and password will be sent to you by email. Although you never need a user name and password to complete an order, it will speed up the checkout process during future visits. Sporty’s also offers online order tracking with your username and password.

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Can I place my order over the phone?

If you feel uncomfortable sending your personal information over the internet, you may always place an order by calling 1.800.776.7897 or by faxing 1.800.543.8633.

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Price Guarantee

Sporty’s guarantees competitive pricing on everything we sell. If you find a competitor offering an identical item at a lower advertised price, just mail or fax us the ad, and Sporty’s will match that price.

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Sporty’s Product Submission

Sporty’s is always looking for quality products. If you have a product you feel would be a fit for one of our catalogs, please send it. Once we receive the product, it will be reviewed and tested. Sporty’s tests thousands of products a year, but only 5% pass our rigorous standards. This ensures our products won't just meet our customers' needs, they'll exceed them. If you have a product you would like us to review, please send it to:

Sporty's Pilot Shop
New Products Review Committee
Clermont County/Sporty’s Airport
2001 Sporty’s Drive
Batavia, OH 45103

When sending products to Sporty’s for review, please include:

• Company Profile
• Product Description and information
• Wholesale pricing
• Contact Information
• UPS call tag (if you'd like the sample returned)

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How do I redeem a gift card?

On the checkout screen, enter your gift card number in the “Gift Card Redemption” box and click “Apply”.

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