How it Works:

1. Click “Add to Cart” next to each video you wish to purchase.
2. Click on the button “Edit Cart/Checkout” when you are ready to complete your order.
3. At the end of the checkout process, you will receive a link to download the purchased video (if multiple videos were purchased, any of the links will take you to the download page).
4. If you do not wish to download all the videos purchased in one session, you can login to www.sportys.com/mydownloads anytime and continue to download your remaining purchased videos.

General FAQ

• What devices can I watch these videos on?
• What file types are available for download?
• How do I transfer the video to my mobile device?
• How long does a file take to download?
• Do I have to have a broadband Internet connection?
• Can I transfer the video to another computer?
• After I purchase and download a program, can I come back during another visit to download that same program again?
• If I purchase multiple videos, do I have to download them all right away?
• What if something happens during the download process and the video does not fully transfer to my computer?
• Can I download both a Windows Media Video file and an iTunes/QuickTime Video file?
• When do I select which type of file I want to download?
• Which file type is best for me?

iTunes/Quicktime Video Files FAQ

• What software do I need to play Sporty’s iTunes/QuickTime Video?
• Which version of iTunes do I need?
• I downloaded an iTunes/Quicktime Video file to a PC but I do not wish to download the iTunes program. Are there any other programs to play this file?

Windows Media Video Files FAQ

• What software do I need to play the Sporty’s Windows Media Video?
• Which version of Windows Media Player do I need?
• Where can I download the latest Windows Media Player?
• What are the system requirements to run the aviation training software?

After Downloading FAQ

• After I purchased and downloaded the video file, it began playing automatically, but now I can't find the file.
• The video I downloaded only plays to a certain point and stops before reaching the end.
• When attempting to open software or video file, I receive a “CRC” error.
• When attempting to run the VOR Simulator, I receive the following error message: “Component ‘comctl32.ocx’ or one of its dependencies not correctly registered: a file is missing or invalid.”
• I still have a technical issue or question.

Contact Customer Service

General

What devices can I watch these videos on?

Sporty’s videos will play on almost all computers and portable devices – including Windows, Mac, Android, iPad, iPhone, and iPod.

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What file types are available for download?

Both .M4V (iTunes/Quicktime) and .WMV (Windows Media Video) and files are available for each program. The M4V files are encoded using h.264. These are standard and universally-supported file types.

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How do I transfer the video to my mobile device?

iPhone, iPod and iPad

You will need to download the file to your computer, open the video in iTunes, and then sync the video to your mobile device. Detailed directions can be found here.

Android

There are two ways to do this, depending on your device. First, most Android devices allow you to download the video files directly from Sporty’s website to your phone. Simply complete the order from your phone and click the link to download. A second option is to download the video file to your computer and transfer it to your phone via USB cable. This can be done manually by dragging the video file to your phone’s folder, but is easier when you use a program like doubleTwist.

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How long does a file take to download?

Though file sizes vary based on length, users with a broadband connection should be able to download the videos in less than 30 minutes.

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Do I have to have a broadband Internet connection?

A broadband connection (cable, DSL, T1 etc.) is highly recommended, though it is possible to download over a dial-up connection. Downloading via cell phone carrier connection is also not recommended.

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Can I transfer the video to another computer?

You may view purchased files on any computer, but you may not copy them to other users’ computers.

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After I purchase and download a program, can I come back during another visit to download that same program again?

You may download each program up to three times. After the third attempt, the download link will be deactivated.

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If I purchase multiple videos, do I have to download them all right away?

Not at all. Using your Sporty’s account login information, you can come back anytime to sportys.com/mydownloads and download any of your purchased programs that have not been downloaded yet.

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What if something happens during the download process and the video does not fully transfer to my computer?

We allow three attempts to download a video file to your computer. If you are still having trouble after the third attempt, contact customer service at 513.735.9000 for help.

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Can I download both a Windows Media Video file and an iTunes/QuickTime Video file?

With each purchase you can only download either one or the other. If you wish to have both file types, you will have purchase the program twice.

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When do I select which type of file I want to download?

After you complete the purchase process, a page will be made available to download your videos. You will have an option at that point as to which type you wish to download.

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Which file type is best for me?

This depends on where you want to watch it:

Mac or PC – Quicktime

iPad, iPhone, iPod or Android – Quicktime

Device requiring Windows Video – Windows Media Video

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iTunes/Quicktime Video Files FAQ

What software do I need to play Sporty’s iTunes/QuickTime Video?

We recommend using iTunes, though Apple’s QuickTime program will also play our videos. iTunes is available for free download at http://www.apple.com/itunes/download.

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Which version of iTunes do I need?

iTunes version 6 or later.

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I downloaded an iTunes/Quicktime Video file to a PC but I do not wish to download the iTunes program. Are there any other programs to play this file?

Yes, QuickTime version 7 or later will play the iTunes/Quicktime files. You will need to open QuickTime, select “Open File” under “File” on the top menu bar. Then, select the file from its location on the computer to play.

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Windows Media Video Files FAQ

What software do I need to play the Sporty’s Windows Media Video?

Windows Media Player version 9 or later is required to view Sporty’s downloadable Windows Media Video files.

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Which version of Windows Media Player do I need?

Windows Media Player version 9 or later.

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Where can I download the latest Windows Media Player?

A free download is available at www.windowsmediaplayer.com.

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What are the system requirements to run the aviation training software?

Windows PC with at least Windows Media Player 9 (latest version available at www.windowsmediaplayer.com.)

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After Downloading FAQ

After I purchased and downloaded the video file, it began playing automatically, but now I can’t find the file.

This is a very common and very simple error. When you downloaded the file, the computer asked you if you wanted to open or save the file. If you chose “Open” instead of “Save,” you did not actually download the file to your computer. To fix this, simply go to sportys.com/mydownloads and follow the on-screen instructions to try the download again. This time, be sure you choose “Save” when prompted.

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The video I downloaded only plays to a certain point and stops before reaching the end.

The video file did not download completely. This can be caused by a number of factors. First, using wireless internet to download our videos is not recommended. Instead, connect the computer to the modem directly with an Ethernet cable. Then, reset your modem by unplugging the modem’s power cord for about 30 seconds and plugging it back in. Finally, try downloading again from sportys.com/mydownloads. (Only try one download at a time).

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When attempting to open software or video file, I receive a “CRC” error.

The file did not download completely. The solution is the same as above.

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When attempting to run the VOR Simulator, I receive the following error message: “Component ‘comctl32.ocx’ or one of its dependencies not correctly registered: a file is missing or invalid.”

This is a Windows glitch and can be easily fixed. Just contact Sporty’s customer service with the error message text, and we will help you follow the necessary steps to run the VOR Simulator successfully. If you are using Windows Vista, please let us know; this is important to fixing the problem. You can contact Sporty’s customer service from our online contact form or at 513.735.9000 10am-6pm EST weekdays.

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I still have a technical issue or question.

We are happy to help you with any questions or problems regarding our video or software files. Please feel free to contact Sporty’s customer service from our online contact form or at 513.735.9000 10am-6pm EST weekdays.

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