| "I would like to express my complete satisfaction with the manner in which a recent return was handled. I sent two items back early last week and by Saturday I had a complete new calculator to replace a broken one and an upgrade to a better timer. This was handled very professionally and with "no questions asked". This is a tremendous return policy and process and continues to give me peace of mind that ordering from Sporty's is right for me. Thank you!" |
| M.W. — via Internet
|
|
|
|
|
| "I do not have words to express my gratitude as your customer service has exceeded my expectations." |
| A.M. — Texas
|
|
|
|
|
| "There are a lot of companies that sell pilot supplies, but why would anyone use them? You are the best! Price, service, quality and rapid delivery." |
| E.S. — via Internet
|
|
|
|
|
| "As a student pilot I have found that Sporty's caters to my every need and has the best products and prices." |
| E.C. — West Indies
|
|
|
|
|
| "I ordered my headset 24 hours ago and it is on my desk in California now. This is not the first time Sporty's cutting-edge customer service has blown my doors off!" |
| B.C. — California
|
|
|
|
|
| "It is less than one day since I phoned my order to you; and a courteous driver just delivered my two package order. I know you state same day shipping in the catalog - but less than 24 hour delivery - WOW!" |
| T.C. — Michigan
|
|
|
|
|
| "I'm writing to thank you for exchanging an item I returned. Sporty's sent the new item so quickly. We appreciate your honoring the Sporty's guarantee and look forward to doing business with you in the future." |
| K.A. — California
|
|
|
|
|
| "I do a great deal of catalog ordering - and Sporty's is absolutely the most amazing in delivery. It's great to order something and get it practically before I hang up the phone." |
| M.C. — Tennessee
|
|
|
|
|
| "You guys ship faster than anyone on the internet, or on the phone. Tell someone in charge of shipping, Great Work!" |
| H.B. — Florida
|
|
|
|
|
| "WOW. The order I placed not 48 hours ago arrived today. Now that’s what I call service – and all the way up here in Alaska!" |
| L.B. — Alaska
|
|
|
|
|
| "I just can’t believe it. You’re too much. Ordered on-line Thursday evening, order dispatched Friday, received order Monday in California. Thank you and your staff so very much. I am now a dedicated customer." |
| L.H. — California
|
|
|
|
|
| "Your customer service is without equal." |
| M.S. — via Internet
|
|
|
|
|
| "I just want to thank you for GREAT service in replacing a damaged item I recently received. I didn’t know you were even sending a replacement and it arrived in 2 or 3 days after contacting you. Excellent service and I’ll definitely recommend you to all! Thanks." |
| Chris — via Internet
|
|
|
|
|
| "As a business owner who pays a lot of attention to customer service, I want you to know that I was very impressed……I have been buying from Sporty’s for six years now and intend to continue doing so." |
| E.G. — California
|
|
|
|
|
| "I ordered a few items yesterday around noon. When I went out to get the paper this morning they had already been delivered! Keep it up. I’ll spread the word around here." |
| J.S. — Texas
|
|
|
|
|
| "Thank you for your more than generous exchange…….Sporty’s has made us very happy consumers again, and we look forward to further purchases from the top mail-order company in the world." |
| T.S. — New Jersey
|
|
|
|
|
| "I am very pleased with Sporty's. I faxed my order Tuesday morning, received the main body of the order Wednesday and the backorder Thursday! Great shipping time! The products I ordered were MADE IN AMERICA and of the highest quality! At very reasonable prices! Thanks!" |
| L.A. — Indiana
|
|
|
|
|
| "I've enjoyed your catalogs — they have helped me find gifts for a grandson who will graduate next spring from college." |
| J.M. — Arizona
|
|
|
|
|
| "It appears that Sporty's has a marketing organization that is effective, efficient, and is, I suspect, a fairly fun place to work. I like your order-taking experience and am impressed by your shipment promises translated into reality. Guess what? You've got a new customer and word-of-mouth advocate." |
| J.P. — Maryland
|
|
|
|
|
| "I received my replacement, which arrived in perfect condition. I want you to know how much I appreciate Sporty's guarantee and let you know that you are not exaggerating when you state your customer service is unsurpassed." |
| J.B. — Utah
|
|
|
|
|
| "I have great respect for your company. You have a good line of products and are easy to deal with." |
| R.R. — Florida
|
|
|
|
|
| "The way your 800 number is programmed is simply terrific. It is a refreshing feeling being treated like a human. The order taker was very efficient and the speed with which I received my order was nothing but surprising." |
| R.G. — New York
|
|
|
|
|
| "Thank you so much for such a speedy delivery! My father loved his shirt, and I will definitely be using your website for future business." |
| J.C. — Texas
|
|
|
|
|
| "I am actually, totally in awe of your company!! How can your company be so efficient? Larger mail order companies should be taking lessons from you!" |
| J.S. — Ohio
|
|
|
|
|
