Our Commitment to the Customer

Dear Valued Customer,

When I founded Sporty’s over 50 years ago, I made a "commitment to the customer," a commitment to sell only high quality products and back it up with unbeatable service. Today, we still believe in the old fashioned values of helpful, personal customer service. We know you have high standards for buying by catalog – we plan on exceeding them every time you order from us. Here are just a few of the ways we do it.

Our guarantee has not changed since 1961: If for any reason you are not 100% satisfied with your purchase, let us know – we will make it right. If you would like a refund or exchange, please return the product on a timely basis in the same condition in which it was received.

What is a timely basis?

A timely basis would allow enough time for you to try the product once or twice. We feel 30 days allows ample time to do this. After 30 days, we will continue to support the product for a full year, but refunds and exchanges are not accepted.

Real people on the phone

Unlike some companies, we’re not afraid to print our phone numbers. That’s because they’re answered by real human beings right here in Ohio — not by computers. You can count on prompt, personal attention from our experienced staff.

Same day shipping

We’re proud to offer the fastest service of anyone in the mail order business. If you order today before 4:00pm Eastern (weekdays), it will be on its way this afternoon.

Same day returns

For over 40 years, in addition to same day shipping, Sporty’s has offered same day returns and same day exchanges. We know of no other company who does this!

Quality Products

There’s nothing worse than buying a product that looks great in the catalog, only to be disappointed when it arrives. That’s why we thoroughly test every product we sell before adding it to our selection; if it’s in our catalog, it meets our high standards.

Best Price Promise

Sporty's guarantees competitive pricing on everything we sell. If you find a competitor offering an identical item at a lower advertised price, just mail or fax us the ad, and we will match that price.

Sincerely,

Hal Shevers
Founder/Chairman
Sporty’s catalogs