Welcome to Sporty's Customer Care Center
Our products are cutting edge, but our customer service is old-fashioned.
At Sporty’s, you will never be asked to “use the touchpad of your phone to enter your 16-digit account number.” That’s because when you call Sporty’s customer service department, you will talk to a human being.
Yes, you read that right. You'll talk to a Sporty’s employee with an average customer service tenure of 28 years. This isn’t a phone bank in some remote location—our Customer Service people work side by side with other staff right here at the Clermont County Airport in Ohio.
You’ll talk to one of our helpful staff—Angie, Carmen, Jeremy, Joyce, Lisa, Eric, Jill West, Joe Gazzortt all of them—they are all dedicated to getting you answers, helping you out, solving a problem, hearing a complaint. Whatever it takes to make sure your shopping experience with Sporty’s is the best possible.
It all starts with our guarantee that remains unchanged since 1962. If for any reason you are not 100% satisfied with your purchase, let us know—we will make it right. If you would like a refund or exchange, please return the product within 30 days in the same condition in which it was received. That's it—no fine print and no hassle.
Contact Us:
If at any time you have a question about a product or an order, contact our friendly staff.
Online - Usually the quickest
EMAIL: support@sportys.comCHAT: Live Chat
Weekdays, Eastern time
10:00 a.m. - 5:30 p.m.
Phone
Orders: 1.800.776.7897Customer Service: 1.513.735.9000
Weekdays, Eastern time
10:00-12:30 & 1:30-5:30 p.m.
Fax: 1.800.543.8633
International Fax: 1.513.735.9200
Clermont County/Sporty's Airport
2001 Sporty's Drive
Batavia, Ohio 45103
Attn: Customer Service
FAQ - Answer Center
- What is your return policy?
- Our Guarantee
- How do I get my user name and password?
- Do you offer free shipping?
- Do you ship internationally?
- Price Guarantee
- How do I redeem a gift card?
- Questions about sales tax/tax exemption
- Can my order be gift wrapped?
- Buy Now and Ship Later
- What payment methods are accepted?
- How long will it take to receive my order?
- How do I know you have received my order?
- Product Submission
- How do I find the product I need?
- How do I place an order?
- Can I place my order by phone?
- Still have questions - contact customer service
- How do I find the product I need?
Our online store is organized by categories and groups. You can browse through these categories and groups to find what you need. You can also search for any product by name, keyword or product number.
- How do I place an order?
When you find the product you need, select any options for that product and click 'add to cart'. Continue shopping until you have all the products you need and click the checkout button.
- What payment methods are accepted?
We accept Visa, Mastercard, Discover, Eurocard, and PayPal. Checks and money orders are accepted for mail in orders.
- Free Shipping
Free shipping offers only available on certain products and valid for 48 contiguous U.S. States only. Excludes Alaska, Hawaii and International orders. We ship by UPS, U.S. Mail and FedEx. See below for international shipping charges and delivery times.
- Do you ship internationally?
We gladly ship orders outside the United States. There are two options for International Shipping.
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International Express Shipping
We use Fedex and UPS International service for express shipping options. Depending on the level of service you choose, your package will arrive in an average of 2-8 business days, and tracking is available from the time it leaves Sporty’s until it is delivered to your door. You will be charged for express shipping. Any customs duties and taxes will be due upon receipt of the package. You will be contacted with a quote for International Express Shipping options.
International Airmail
This option is less expensive, but is slower and does not offer tracking. You will be charged for international airmail shipping plus an additional $14 for international packaging, documentation and guaranteed delivery. Any customs duties and taxes will be due upon receipt of the package. Your package will arrive in an average of 30 business days. You will be contacted with a quote for International Airmail Shipping options.- How long will it take for me to receive my order?
We offer the fastest shipping in the business, so you won't have to wait for your important charts or a last-minute gift. Since we stock almost everything we sell, we offer same day shipping: in-stock orders placed by 5pm Eastern (weekdays), will be shipped that same day, often within minutes of ordering.
Orders placed on weekends and holidays will ship the next business day. You can calculate the transit time of your package beginning on the day it ships.
Orders shipping to the United States have three shipping options: ground (which typically takes 3-5 days), 2-day air, or overnight. Note that these are days in transit are business days, so Saturday and Sunday are not included. We ship by UPS, US Mail, and FedEx.
- What is your return policy?
If you would like a refund or exchange, please return the product, along with this form, in the same condition in which it was received, within 30 days. Personalized products such as embroidered shirts or engraved glasses are not returnable. Gift cards are non-refundable and cannot be redeemed for cash.
Sporty’s Shops
ATTN: Returns Dept
Clermont County/Sporty’s Airport
2001 Sporty’s Dr.
Batavia, OH 45103Download the Return Form
For over 60 years, in addition to same day shipping, Sporty’s has offered same day returns and same day exchanges. Each day, we process all returns and exchanges before new orders go out. We know of no other company who does this!
- Our Guarantee
Our guarantee has not changed since we introduced our first product in 1962. If for any reason you are not 100% satisfied with your purchase, let us know – we will make it right. If you would like a refund or exchange, please return the product on a timely basis (within 30 days), in the same condition in which it was received. After 30 days, we will continue to support the product for a full year, but refunds and exchanges are not accepted. Personalized products such as embroidered shirts or engraved glasses are not returnable.
Back to top- How do I know you have received my order?
You will receive an email confirming your order has been received.
- How do I contact customer service?
For fastest service, email support@sportys.com
Phone support is available at 1.513.735.9000
Weekdays, Eastern time, 10:00-12:30 & 1:30-5:00 p.m.- How do I get my user name and password?
You'll have the choice to create an account after placing an order. Although you don't need an account to complete an order, it will speed up the checkout process during future visits.
The username for your account will be the email address you used to check out. If you forget your password, you can reset it here.
If you feel uncomfortable sending your personal information over the internet, you may always place an order by calling 1.800.776.7897 or by faxing 1.800.543.8633.
Sporty’s guarantees competitive pricing on everything we sell. If you find a competitor offering an identical item at a lower advertised price, just mail or fax us the ad, and Sporty’s will match that price.
Sporty’s is always looking for quality products. If you have a product you feel would be a fit for one of our catalogs, please send it. Once we receive the product, it will be reviewed and tested. Sporty’s tests thousands of products a year, but only 5% pass our rigorous standards. This ensures our products won't just meet our customers' needs, they'll exceed them. If you have a product you would like us to review, please send it to:
New Products Review Committee
Clermont County/Sporty’s Airport
2001 Sporty’s Drive
Batavia, OH 45103
When sending products to Sporty’s for review, please include:
- Company Profile
- Product Description and information
- Wholesale pricing
- Contact Information
- UPS call tag (if you'd like the sample returned)
When you arrive at payment method in the checkout process choose "Gift Cards", enter the gift card number in the box provided and click "Activate".
Due to changes in federal regulations, Sporty’s is now required to collect and remit sales tax on transactions occurring in your state. As a Sporty’s dealer, if you provide us with your resale/tax exemption certificate, sales tax will not be collected on your orders. Once your certificate is received, we will update your account so that any orders placed with us are exempt from sales tax.
If you are eligible and have a tax exemption certificate, please email it to taxexempt@sportys.com
Below is a list of states where we currently collect and remit sales tax. Please note, this list continues to be expanded: California, Florida, Illinois, Indiana, Kentucky, Louisiana, Ohio, Tennessee, Texas, Vermont, Washington DC, Wisconsin and Wyoming
Excluded Items
Not all items are eligible to receive a discount. A partial list of items that are not discounted include:
Headsets from Lightspeed, Bose, David Clark, Clarity Aloft, AKG, Telex, ASA.
GPSs from Garmin.
ADS-B receivers from Appareo, Garmin and Dual.
Due to a Ray Ban policy, Ray Ban sunglasses may not be purchased by Sporty's dealers.
To determine if an item receives a discount, first log in to your dealer account. If a product does not have a price underneath the retail price on the page labeled "as low as" or "buy 2 for...", then that item is not eligible for a discount.
Make that special gift even more special with Sporty’s Gift Wrapping Service. Selected Catalog items can be gift wrapped for only $12.95 each, professionally wrapped in navy blue paper with brilliant white ribbon and a personalized card. Please add one day to our standard delivery. Not all items are eligible for gift wrapping. You will see the gift wrapping option as you place items in your shopping cart.
Here at Sporty’s we do everything we can to make your shopping experience as easy and enjoyable as possible. When you place an order, tell us when you need the item to arrive during the checkout process. We will ship it to arrive on the desired date. But that’s not all; if you’re buying a gift you can take advantage of Sporty’s custom gift wrapping and let us do all of the work for you. You will see the gift wrapping option as you place items in your shopping cart. Buy Now and Ship Later is a free service, customer pays regular shipping cost.
Advertising and Website Content Errors
While we try to make sure that all product information, website and catalog prices are accurate at all times, we are not responsible for typographical and other errors that may appear on the website or catalog. If the posted price for a product is incorrect due to typographical or other error (e.g., data transmission), we are only responsible for the correct price, which we will endeavor to provide to you as soon as we become aware of the error. We make every effort to provide you the most accurate, up-to-the-minute information.
Limitations on Free Shipping
Free ground shipping applies to orders placed that are shipped to the contiguous United States. Expedited shipping, motor freight shipments, and orders shipping outside the contiguous 48 states do not ship free. Select products may be excluded.
I'm Michael Wolf, Chairman of Sporty’s Pilot Shop. We built this business on providing the best possible customer service and respecting our customers. If you feel you have not been treated right by Sporty’s, I'll intervene. Just drop me an email at CEO@sportys.com.
